Terms & Conditions

1. Introduction

Welcome to B2CLocal.com ("B2CLocal", "we", "our", or "us").

These Terms and Conditions govern your access to and use of B2CLocal.com, including its business listings, search features, user accounts, listing submission tools, and other services made available through the website.

By accessing or using the website, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.

If you use B2CLocal on behalf of a business or another organisation, you confirm that you are authorised to accept these terms on its behalf.

2. About B2CLocal

B2CLocal is an online business discovery platform intended to help people find businesses, products, and services and help businesses present their information online.

Unless a particular service expressly states otherwise, B2CLocal acts as a platform for discovering and accessing business information. Businesses listed on the website are independent third parties.

B2CLocal does not automatically become a seller, service provider, agent, partner, employer, or representative of a listed business merely because that business appears on the website.

3. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to accept these terms.

If you use the website for a business, you confirm that you have the authority to represent that business and accept these terms on its behalf.

The website must not be used in a way that violates applicable law or the rights of others.

4. User Accounts

Certain features may require you to create an account.

You agree to:

• Provide accurate and current information.
• Keep your account information updated.
• Protect your login credentials.
• Avoid sharing account access with unauthorised persons.
• Notify us if you suspect unauthorised access.
• Use your account only for lawful purposes.

You are responsible for activity carried out through your account to the extent permitted by applicable law.

We may restrict, suspend, or terminate accounts that violate these terms, involve suspected fraud, create security risks, or are otherwise subject to lawful restriction. Where appropriate, we may provide notice or an opportunity to resolve the issue.

5. Business Listings

5.1 Submitting a Listing

Business owners or authorised representatives may submit information for publication using the available listing process.

You agree that all submitted information will be accurate, lawful, current to the best of your knowledge, and not misleading.

You must have the necessary authority to submit the business name, contact details, photographs, logos, descriptions, and other materials.

5.2 Listing Review

We may review, edit for formatting, request clarification about, reject, restrict, or remove a listing in accordance with our policies and applicable law.

Submission does not guarantee publication, approval, a particular search position, or continued availability.

5.3 Updating Information

Business owners should keep their listing information accurate and up to date.

You may request corrections through the available account features or by contacting us. We may request reasonable evidence before changing ownership details or other disputed information.

5.4 Claiming a Listing

If listing-claim functionality is available, a person claiming a business must provide truthful information and any reasonable evidence requested to establish authority to manage it.

We may reject a claim where ownership or authority cannot be established.

5.5 Removal of Listings

You may request removal or deactivation of a listing you own or are authorised to manage.

We may also remove or restrict listings that violate these terms, contain misleading information, infringe rights, create safety concerns, or must be removed under applicable law.

Removal from B2CLocal does not necessarily remove copies held by search engines, third-party websites, or independent archives.

6. User Responsibilities

When using B2CLocal, you agree not to:

• Submit false, fraudulent, or misleading information.
• Create fake businesses or impersonate another person or organisation.
• Upload unlawful, defamatory, threatening, harassing, or infringing material.
• Publish another person's private information without proper authority.
• Post fake reviews, ratings, testimonials, or recommendations.
• Manipulate search results, rankings, or listing visibility.
• Use the platform to distribute spam or unsolicited bulk messages.
• Attempt to access accounts, systems, or data without authorisation.
• Introduce malware, malicious code, or harmful files.
• Scrape, harvest, or collect information in breach of applicable law, third-party rights, or platform restrictions.
• Circumvent security measures, rate limits, or access controls.
• Use B2CLocal to facilitate unlawful activities.

Nothing in these terms prohibits activities that cannot lawfully be restricted. Any permitted use of public or openly licensed data remains subject to the applicable licence and law.

7. Accuracy of Business Information

B2CLocal aims to make business information easier to discover. However, listings may be submitted by businesses, users, contributors, or other permitted sources.

We do not guarantee that every listing is complete, current, accurate, authentic, or independently verified.

Business owners are responsible for the accuracy of information they submit. Users should independently confirm important details, including addresses, qualifications, registration status, prices, availability, warranties, and service terms.

A verification badge, where offered, indicates only that the stated verification process has been completed. It does not constitute a guarantee of a business's conduct, quality, solvency, or future performance.

8. Reviews, Ratings and User Contributions

Where reviews, ratings, comments, or other user contributions are enabled, you must ensure that your contributions are genuine, relevant, and lawful.

You must not submit fabricated experiences, impersonate customers, manipulate ratings, post undisclosed paid endorsements as independent opinions, or use reviews to harass or threaten others.

You retain ownership of content you create, subject to rights you have granted to others.

By submitting content for publication, you grant B2CLocal a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, distribute, and make that content available as reasonably necessary to operate, promote, and improve the platform.

This licence continues only for as long as reasonably necessary for those purposes, subject to applicable law, any separately agreed terms, and legitimate archival or legal requirements.

You confirm that you have the rights and permissions necessary to grant this licence.

We may moderate, restrict, or remove contributions in accordance with our policies and applicable law.

9. Intellectual Property

Unless otherwise stated, B2CLocal's website design, branding, original text, graphics, software, and other original materials are owned by or licensed to the relevant rights holder.

You may not copy, modify, redistribute, sell, or commercially exploit protected materials without permission, except where permitted by law or an applicable licence.

Business owners retain ownership of their respective names, trademarks, logos, and materials, subject to any rights held by third parties.

Submitting a business logo or photograph does not transfer its ownership to B2CLocal.

If you believe that content on the website infringes your intellectual property rights, contact us with the relevant URL, details of the right claimed, an explanation of the alleged infringement, and your contact information.

10. Open-Source Software and Open Data

If B2CLocal publishes software or datasets under an open-source or open-data licence, those materials will be governed by the specific licence identified for them.

These Terms and Conditions do not override an applicable open-source software licence or data licence.

Unless expressly stated otherwise, the public availability of a business listing does not mean that all information on B2CLocal is licensed for unrestricted copying, redistribution, resale, or bulk extraction.

B2CLocal's name, logo, trademarks, and brand identity are not automatically included in any software or data licence.

Users must comply with applicable copyright, database rights, privacy requirements, attribution requirements, and licence conditions when reusing information.

11. Paid Services and Advertising

B2CLocal may offer optional paid services such as featured listings, advertising, promotional placement, enhanced profiles, subscriptions, or other business tools.

Where offered, the applicable price, features, duration, renewal conditions, and payment terms will be communicated before purchase.

Unless expressly stated otherwise:

• Payment does not guarantee enquiries, sales, leads, customers, or business growth.
• Paid placement does not establish that a business is independently recommended by B2CLocal.
• Promotional content may be labelled as sponsored, advertised, featured, or promoted.
• Businesses remain responsible for the truthfulness and legality of their advertisements.
• Taxes and other applicable charges will be handled as required by law.

We may change or discontinue paid services prospectively, subject to applicable contractual obligations and law.

12. Payments, Cancellations and Refunds

If B2CLocal accepts payment for a service, the relevant checkout page or service agreement will state the applicable payment, cancellation, and refund terms.

Refund requests should be submitted through the published support channel with the order reference and a description of the issue.

Any refund will be assessed under the applicable policy and law.

Nothing in this section excludes consumer rights or remedies that cannot legally be excluded or restricted.

13. Third-Party Businesses and Transactions

B2CLocal may help users discover businesses and contact them directly.

Unless a specific service expressly states otherwise, B2CLocal is not a party to transactions between users and listed businesses.

You are responsible for evaluating a business before purchasing products or services.

Before proceeding with a transaction, you should independently confirm:

• The identity and contact details of the business.
• The product or service being offered.
• Prices, taxes, and payment terms.
• Delivery or service arrangements.
• Cancellation, refund, and warranty conditions.
• Relevant licences, qualifications, or registrations.
• Any other details important to your decision.

We are not responsible for the independent conduct of third-party businesses except to the extent responsibility cannot be excluded under applicable law.

If B2CLocal later introduces booking, payment, order-processing, or marketplace services, additional terms may apply to those services.

14. Privacy

Your use of B2CLocal is also governed by our Privacy Policy, which explains how information is collected, used, shared, retained, and protected.

You should review the Privacy Policy before submitting personal information or creating an account.

Where consent is required by applicable law, it will be obtained through the appropriate process.

15. Third-Party Websites and Services

B2CLocal may contain links to third-party websites, social media accounts, maps, payment services, or other external resources.

We do not control or endorse every third-party website or service simply because a link appears on our platform.

Your use of third-party services is governed by their own terms and privacy policies. You should exercise appropriate caution before sharing information or making payments.

16. Availability and Changes to the Website

We aim to keep B2CLocal available and functional, but we do not guarantee uninterrupted access or error-free operation.

The website may be modified, updated, suspended, or temporarily unavailable due to maintenance, security issues, technical failures, or other reasons.

We may introduce, change, or discontinue features, subject to applicable law and any binding commitments we have made.

17. Disclaimer of Warranties

To the extent permitted by applicable law, B2CLocal is provided on an "as available" basis.

We do not guarantee that:

• The website will always be available or error-free.
• Every listing will be accurate or complete.
• Every listed business will be genuine or reliable.
• A listing will achieve a particular search ranking.
• Use of the website will generate business enquiries, leads, or sales.
• Third-party websites or services will operate securely or reliably.

Nothing in these terms excludes an express commitment made by B2CLocal or a statutory guarantee or right that cannot lawfully be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, B2CLocal will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, including loss of profits, business opportunities, or data, where such exclusion is lawful.

We do not exclude or limit liability where doing so would be prohibited by law, including liability that cannot lawfully be excluded for fraud, wilful misconduct, or other protected rights.

Nothing in these terms limits any mandatory rights or remedies available to consumers under applicable Indian law.

19. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims, and reasonable costs directly arising from your unlawful conduct, material breach of these terms, or infringement of another person's rights.

This section does not require you to indemnify B2CLocal for losses caused by B2CLocal's own conduct where such recovery would be unlawful.

20. Suspension and Termination

You may stop using B2CLocal at any time.

We may suspend, restrict, or terminate access where reasonably necessary to address a breach of these terms, suspected fraud, security risks, unlawful conduct, or a valid legal requirement.

Where appropriate and lawful, we may provide notice and an opportunity to correct the issue.

Termination does not remove rights or obligations that accrued before termination or provisions that must continue to apply by their nature or under applicable law.

21. Complaints and Grievance Redressal

If you have a complaint about a listing, account, privacy issue, paid service, or another aspect of B2CLocal, contact us using the details published on the website.

Please include:

• Your name and contact details.
• The relevant listing URL or transaction reference, if applicable.
• A clear description of the issue.
• Supporting information that is reasonably necessary to investigate it.

We will review complaints and respond in accordance with our published process and applicable legal requirements.

If a law applicable to a particular service requires a designated grievance officer or other responsible contact, the required details and procedures will be published on the website.

22. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our services, features, business operations, or legal obligations.

The latest version will be published on this page with an updated date. Where required by law or an existing agreement, we will provide appropriate notice or obtain any required consent.

Your continued use of the website after an update takes effect will be subject to the revised terms to the extent permitted by law.

23. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to mandatory consumer protections and applicable rules concerning jurisdiction, disputes relating to these terms will be submitted to the competent courts in [Insert appropriate city and state].

Nothing in this clause prevents a consumer from exercising a right to approach a competent consumer commission or other authority where permitted by applicable law.

24. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

Any invalid provision will be interpreted or modified only to the extent necessary to make it enforceable where permitted by law.

25. Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any additional terms expressly applicable to a particular service, form the agreement governing your use of B2CLocal.

If additional terms conflict with these terms, the additional terms will govern only to the extent they expressly apply to the specific service and are legally valid.

26. Contact Information

For questions about these Terms and Conditions, listing disputes, intellectual property concerns, or other legal matters, contact:

Website: https://b2clocal.com
Legal entity/operating name: [Insert legal name]
Contact person: [Insert name or designated role]
Email: [Insert monitored contact email]
Postal address: [Insert official business address]

B2CLocal: Discover Local. Support Local. Grow Together.